This policy describes when and how BES Group Inc. ("BES") issues refunds and how clients may cancel engagements paid for through this website or via Stripe-hosted invoices.
Professional services
BES engagements are professional advisory and engineering services. Fees for work already performed — including site visits, data collection, analysis, modeling, filings, and report preparation — are non-refundable to the extent of the value delivered at the time of cancellation.
Deposits and retainers
Deposits and retainers secure BES capacity and are applied against future invoiced work. If an engagement is cancelled before any billable work has begun, the unused portion of the deposit or retainer will be refunded within 10 business days of the cancellation request.
How to cancel
To cancel an engagement or request a refund, email info@beyondenergysolutions.com with the invoice number, project reference, and reason for cancellation. BES will confirm receipt within two business days.
Refund method
Approved refunds are issued to the original payment method through Stripe. Card refunds typically post within 5–10 business days depending on the issuing bank. ACH refunds may take longer.
Duplicate or erroneous charges
Duplicate charges and payments made in error are refunded in full within 5 business days of confirmation.
Chargebacks
We ask clients to contact BES before initiating a chargeback so we can resolve any billing issue directly.
Contact
info@beyondenergysolutions.com · 917-400-9777